Frenchwood Pharmacy & Private Prescription Clinic
Last updated: 05/02/2026
These Terms of Service (“Terms”) govern your use of the Frenchwood Pharmacy website, NHS prescriptions, private prescription clinic, and pharmacy services. By using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. About Us
Frenchwood Pharmacy is a registered UK community pharmacy providing NHS services, private pharmacy services, and private prescription clinics.
- Pharmacy name: Frenchwood Pharmacy
- Type: Community Pharmacy & Private Prescription Clinic
- Country: United Kingdom
- Regulator: General Pharmaceutical Council (GPhC)
2. Scope of Services
We provide:
- NHS pharmacy prescriptions and services
- Private prescription services
- Remote and in-pharmacy clinical consultations
- Supply of prescription-only and over-the-counter medicines
- Nationwide delivery of medicines for the private prescription clinic (where clinically appropriate) and Free delivery in Preston and Bolton for NHS prescriptions.
All services are provided in line with UK law, GPhC standards, and professional guidance.
3. Private Prescription Clinic
- Our private clinic offers consultations for specific conditions.
- Consultations may be conducted by phone, video call or in person.
- A qualified prescriber will assess the information provided.
- Prescription is not guaranteed and is only issued if clinically appropriate.
- We reserve the right to decline treatment or refer you to your GP or another healthcare service.
4. Eligibility
To use our services, you must:
- Be aged 16 years or over (unless otherwise stated). Anyone under the age of 16 must be accompanied with someone older, for example parents or family members.
- Be resident in the UK
- Provide accurate, complete, and truthful information
Providing false or misleading information may result in refusal of service.
5. Medical Information & Safety
You agree that:
- You will provide accurate medical history and medication details
- You understand that some consultations have limitations so the prescriber may have to signpost you to your GP or A&E
- You will seek urgent medical help (via NHS 111 or 999) if your condition worsens or is an emergency
Our services do not replace your GP.
6. Prescriptions & Medicines
- Prescriptions are issued at the prescriber’s discretion
- Medicines are supplied in accordance with UK medicines legislation
- Once a prescription medicine has been dispensed, it cannot be returned or refunded unless faulty or supplied in error
7. Fees & Payments
- Consultations are free for the private prescription clinic. Fees for the medication (if applicable) will be clearly stated before payment
- Any medication supplied is non-refundable
- Payments are processed securely through approved payment providers
8. Delivery
- We offer UK-wide delivery for our private prescription clinic, and a free delivery service for NHS prescriptions in Preston and Bolton
- Delivery times are estimates and not guaranteed
- We are not responsible for delays caused by postal or courier services
- Risk passes to you once the medication has been delivered
9. Cancellations & Refunds
- You may cancel a consultation before it begins.
- No refunds after a medication has been prescribed and sent to you
10. Use of the Website
You agree not to:
- Misuse the website
- Attempt unauthorised access
- Submit false or fraudulent information
- Use the site for unlawful purposes
We may suspend or terminate access if misuse occurs.
11. Privacy & Data Protection
We process personal data in accordance with:
- UK GDPR
- Data Protection Act 2018
Please see our Privacy Policy for full details on how your data is collected, stored, and used.
12. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- Our total liability is limited to the amount paid for the relevant service
- Nothing in these Terms limits liability for death or personal injury caused by negligence
13. Regulatory Compliance
Our pharmacy professionals are registered with the:
- General Pharmaceutical Council (GPhC)
- General Medical Council (GMC) where applicable
All services comply with UK healthcare regulations.
14. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
15. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
16. Contact Us
If you have any questions about these Terms or our services, contact us at:
Frenchwood Pharmacy
1 Ruskin Street, Preston, PR1 4NA
01772 491185
Pharmacy.fpr78@nhs.net
FRENCHWOOD PHARMACY 